Pricing

Three packages. One record of the mission.

Every customer on the platform is on a package that decides how much of a running mission they see and how the control room talks to them. The operator picks the package per customer; the platform enforces it on every screen and every API call.

01Packages

Core

1 of 16

Bronze

Status visibility. The customer sees each status change on their mission as it happens, and nothing the operator has not chosen to share.

Mission status updates

Enhanced

10 of 16

Silver

The operational package. Positions at every mission event, saved corridors, bulk requests, translated messaging and export of the customer's own data.

Mission status updates
GPS snapshots
Route code
Bulk import
Bulk reference numbers
Automatic translation
Excel / ZIP export
Extended stop visibility
Read receipts
Data export

Premium

16 of 16

Gold

Full monitoring and communication. Photos carry their position, updates reach the customer by e-mail, the control room verifies them, and a missed check-in escalates on the customer's own clock.

Mission status updates
GPS snapshots
Photos with GPS position
GPS updates by e-mail
Route code
Bulk import
Bulk reference numbers
Automatic translation
Excel / ZIP export
Extended stop visibility
Customer status e-mails
SOC-verified updates
Fast SOC escalation
Read receipts
Acknowledged instructions
Data export

Prices on request

Package pricing is set by the operator that runs the escort work, as part of their quote. Platform licensing for operators is agreed per organisation. Neither is a list price.

02What each package includes

Feature	Bronze	Silver	Gold
Mission status updates Every status change between pickup and delivery, on the customer's own mission view as it happens.	Included	Included	Included
GPS snapshots A position fix at each mission event between pickup and delivery, on the customer's map.	Not included	Included	Included
Photos with GPS position Check-in and stop photos carry the position they were taken at.	Not included	Not included	Included
GPS updates by e-mail Position updates delivered to the customer's documentation recipients by e-mail.	Not included	Not included	Included
Route code Recurring corridors saved with their agreed price and standing requirements; a new mission from the code in seconds.	Not included	Included	Included
Bulk import Many requests submitted in one upload instead of one form each.	Not included	Included	Included
Bulk reference numbers The customer's own reference numbers applied to many requests at once, so invoices match their purchase orders.	Not included	Included	Included
Automatic translation Mission messages translated inline between the customer, the control room and the guard.	Not included	Included	Included
Excel / ZIP export Ride data and documents exported as a spreadsheet and an archive.	Not included	Included	Included
Extended stop visibility Every registered stop on the mission, with its reason and duration, not only pickup and delivery.	Not included	Included	Included
Customer status e-mails An e-mail to the customer after each guard check-in, with the photos and the note.	Not included	Not included	Included
SOC-verified updates Each customer update is reviewed by the control room before it is sent.	Not included	Not included	Included
Fast SOC escalation A missed check-in reaches the control room within the customer's own agreed minutes instead of the standard ladder.	Not included	Not included	Included
Read receipts Who has read each mission message, and when.	Not included	Included	Included
Acknowledged instructions Instructions each recipient must explicitly acknowledge, with the list of who has and who has not.	Not included	Not included	Included
Data export Export of the customer's own mission data, for their records and their auditors.	Not included	Included	Included

03Add-ons

Anything outside the package is an add-on.

A customer does not have to move up a whole package for one capability. The operator can switch a single feature on for the organisation, or activate it for one trip that warrants it. The platform reads all three the same way.

Per customer

Organisation add-on

One feature switched on for a customer organisation on top of its package, for every mission it books.

Per trip

Trip add-on

One feature activated on a single request, for that mission only. Verified updates or fast escalation for a high-value load, without changing the customer's package.

Enforced once

Package, add-on or trip

The gate is the union of the three. The same rule runs in the API and the UI, so a feature the customer has not bought is neither shown nor served.

04How the pieces fit

How the pieces fit.

PACKAGE

Set per customer organisation by the operator. It decides visibility and communication on every mission that customer books.

ADD-ON

A single feature on top of the package, for the organisation or for one trip. Priced by the operator alongside the escort work.

ESCORT

The escort work itself is priced per corridor on the quote, as an agreed price or an hours allowance. The package decides what the customer sees while it runs, not what the escort costs.

PLATFORM

Protrix licenses the platform to operators. That is agreed per organisation with the demo, not read off a list.

See the packages against your own corridors.

Forty-five minutes, your mission shape, the three packages side by side on the customer view.

Book a demo See the platform